TERMS & CONDITIONS / RETURNS & EXCHANGES

HOW DO EXCHANGES WORK?

WE KNOW SOMETIMES YOU CAN’T DECIDE BETWEEN WHICH OF THE I FIND GEAR PRODUCTS YOU WANT. IF, FOR ANY REASON, YOU WOULD LIKE TO EXCHANGE YOUR PRODUCT FOR A DIFFERENT ONE, WE’LL HAPPILY ACCOMMODATE YOU UNDER OUR I FIND GEAR EXCHANGE POLICY. ONCE WE RECEIVE THE PRODUCTS YOU WOULD LIKE TO EXCHANGE, OUR TEAM WILL IMMEDIATELY SHIP OUT THE PRODUCT YOU’D LIKE TO REPLACE IT WITH SO THAT YOU ARE SATISFIED. (PLEASE NOTE: AS WITH RETURNS, EXCHANGES ARE SUBJECT TO A RESTOCKING FEE, SHIPPING COST AND MUST ALSO NOT BE OPEN IN ORDER TO QUALIFY).

IF YOU LIVE IN THE UNITED STATES, OR INTERNATIONALLY:

EXCHANGES ARE ALLOWED AND YOU WILL BE CHARGED AN ADDITIONAL SHIPPING CHARGE. PLEASE CONTACT US TO COORDINATE THIS OR SIMPLY USE THE PLEASE RESHIP MY ORDER ITEM AS SHOWN BELOW.

PLEASE RESHIP MY ORDER

$5.00 / 5.00 DOMESTIC / 10.00 INT’L

OOOPS, I MADE A MISTAKE AND STILL WANT TO GET MY I FIND GEAR SENT TO ME. PLEASE SEND US YOUR ACCURATE INFORMATION AND ORDER # SO THAT WE CAN RE-SHIP.MAHALOS. $5.00 FOR DOMESTIC AND $10.00 FOR INTERNATIONAL SMALL PACKAGES.(SELECT TWO TO ARRIVE AT $10.00)

HOW DO I MAKE AN EXCHANGE OR RETURN?

IT’S SIMPLE — EMAIL OR CALL US AND WE’LL GET YOU STARTED. WE HOPE OUR PRODUCTS BRING MUCH ALOHA INTO YOUR LIFE, BUT IF NOT, WE’LL TAKE CARE OF IT. PLEASE EMAIL OR CALL US AT 1*801*449*1061

HOW LONG WILL MY EXCHANGE OR RETURN TAKE?

RETURN GROUND SHIPPING CAN TAKE UP TO 7 BUSINESS DAYS, DEPENDING ON THE SHIPPING DISTANCE. AFTER WE RECEIVE YOUR RETURN AT THE WAREHOUSE, PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR THE RETURN TO BE POSTED TO YOUR ORIGINAL METHOD OF PAYMENT.

CAN I RETURN MY ORDER?

WE WILL CREATE A SOLUTION FOR YOU. RETURNS ARE ACCEPTED WITHIN 15 DAYS OF YOU RECEIVING THE PRODUCT AND THEY ARE SUBJECT TO A RESTOCKING FEE OF $5.95.

IF YOU LIVE IN THE UNITED STATES:

PLEASE CONTACT US TO COORDINATE THIS. TO RECEIVE A REFUND THE PRODUCTS MUST BE RECEIVED UNOPENED AND IN RESEALABLE CONDITION.

IF YOU LIVE OUTSIDE OF THE UNITED STATES:

PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT AND WE WILL CREATE A SOLUTION FOR YOU.

MY ORDER HAS NOT ARRIVED?

WE PROVIDE FREE SHIPPING TO ALL ORDER OVER $20. THIS IS FOR USPS FIRST CLASS POSTAGE. AS WITH ALL MAIL WE CANNOT GUARANTEE THAT THE DELIVERY CAN OR WILL BE MADE. IF THE PRODUCTS ARE RETURNED WE WILL CONTACT YOU, THE CUSTOMER, FOR CLARIFICATION ON THE ADDRESS. THE REPAYMENT FOR SHIPMENT IS THE FIRST STEP TO GETTING THE PRODUCT RESENT. IF YOU DECIDE TO CANCEL THE ORDER FOR WHATEVER REASON (PRODUCT DID NOT MAKE IT USING USPS DELIVERY SERVICE, YOU SUPPLIED THE WRONG ADDRESS, ETC) WE DO NOT GUARANTEE THE THINGS OUT OF OUR CONTROL. TO GUARANTEE THAT DELIVERY WILL MAKE IT YOU CAN CHOOSE TO PAY FOR EXPEDITED SHIPPING WITH TRACKING. THESE PACKAGES WILL BE INSURED BY THE DELIVERY SERVICE.